Thursday, February 16, 2012

New & Improved Low Price Guarantee

We first introduced our Low Price Guarantee back in 2010 to ensure customers always pay the lowest price for their aquarium supplies.

It has been a resounding success.

Hundreds of aquarium hobbyists take advantage of the guarantee each and every day.

In 2011, we strengthened our Low Price Guarantee by matching the sale prices and coupon codes of other online stores.

Recently we noticed other stores touting similar guarantees, so we have decided to up the ante.

Now, if you find a lower price from another online store, we will not only match the price, we will refund 10% of the difference. We are no longer matching prices—we are beating prices.

Taking advantage of our Low Price Guarantee is easy. Just compare our total price—item price + tax (if applicable) + shipping & handling—to the total price of other online stores. If you find a lower price, we will match the price and refund 10% of the difference.


1. Say you found a lower price on the Eshopps Frag Cave. Click the Low Price Guarantee tag on the product page.

2. A pop-up window will appear. Enter the price, shipping cost and website address where you found the lower price. Then click the "Add to Cart" button. We will review the lower price while processing your order and make any necessary reductions before your order ships. That's it!

If you want us to beat the prices of multiple products, you are welcome to submit them all online in this fashion—there is no limit to how many items we will price match/beat for you. You can also give us a call toll-free at 1-800-566-FISH (3474) so we can adjust the prices and place your order for you over the telephone.

If you have any questions about our new and improved Low Price Guarantee, head over to the Terms & Conditions page or feel free to contact us. We'd love to hear from you!